happy-servicenow-skills

分类: 测试与安全 | 上传者: Happy-Technologies-LLC | 下载: 0 | 版本: v1.0（最新）

Platform-agnostic AI skills library for ServiceNow - 47 comprehensive skills for ITSM, CMDB, Catalog, Security, Reporting, and Development

更新日志: Source: GitHub https://github.com/Happy-Technologies-LLC/happy-servicenow-skills

目录结构

当前层级: 根目录

📁 docs/
- 📄 CREATING_SKILLS.md 5.5 KB
- 📄 SKILL_SPEC.md 5.6 KB
📁 skills/
- 📁 admin/
  - 📁 application-scope/
    
    📄 SKILL.md 15.4 KB
  - 📁 batch-operations/
    
    📄 SKILL.md 25.6 KB
  - 📁 configuration-validation/
    
    📄 SKILL.md 21.7 KB
  - 📁 deployment-workflow/
    
    📄 SKILL.md 17.2 KB
  - 📁 generic-crud-operations/
    
    📄 SKILL.md 12.6 KB
  - 📁 instance-management/
    
    📄 SKILL.md 11.8 KB
  - 📁 schema-discovery/
    
    📄 SKILL.md 14.9 KB
  - 📁 script-execution/
    
    📄 SKILL.md 21.8 KB
  - 📁 script-sync/
    
    📄 SKILL.md 16.6 KB
  - 📁 smart-assessment/
    
    📄 SKILL.md 17.6 KB
  - 📁 task-analysis/
    
    📄 SKILL.md 17.1 KB
  - 📁 update-set-management/
    
    📄 SKILL.md 8.4 KB
  - 📁 user-provisioning/
    
    📄 SKILL.md 19.0 KB
  - 📁 workflow-creation/
    
    📄 SKILL.md 28.4 KB
  - 📁 workspace-insights/
    
    📄 SKILL.md 15.0 KB
- 📁 catalog/
  - 📁 approval-summarization/
    
    📄 SKILL.md 16.0 KB
  - 📁 approval-workflows/
    
    📄 SKILL.md 16.0 KB
  - 📁 catalog-builder-ai/
    
    📄 SKILL.md 14.4 KB
  - 📁 catalog-item-generation/
    
    📄 SKILL.md 15.8 KB
  - 📁 item-creation/
    
    📄 SKILL.md 15.4 KB
  - 📁 multi-turn-ordering/
    
    📄 SKILL.md 16.6 KB
  - 📁 request-fulfillment/
    
    📄 SKILL.md 7.6 KB
  - 📁 ui-policies/
    
    📄 SKILL.md 21.2 KB
  - 📁 variable-management/
    
    📄 SKILL.md 23.1 KB
- 📁 cmdb/
  - 📁 ci-discovery/
    
    📄 SKILL.md 8.5 KB
  - 📁 cmdb-search-analysis/
    
    📄 SKILL.md 16.0 KB
  - 📁 data-quality/
    
    📄 SKILL.md 24.8 KB
  - 📁 impact-analysis/
    
    📄 SKILL.md 18.9 KB
  - 📁 relationship-mapping/
    
    📄 SKILL.md 14.9 KB
  - 📁 service-graph-diagnosis/
    
    📄 SKILL.md 16.5 KB
- 📁 csm/
  - 📁 activity-response/
    
    📄 SKILL.md 16.5 KB
  - 📁 case-summarization/
    
    📄 SKILL.md 13.4 KB
  - 📁 chat-recommendation/
    
    📄 SKILL.md 15.7 KB
  - 📁 email-recommendation/
    
    📄 SKILL.md 16.4 KB
  - 📁 kb-generation/
    
    📄 SKILL.md 15.9 KB
  - 📁 resolution-notes/
    
    📄 SKILL.md 18.3 KB
  - 📁 sentiment-analysis/
    
    📄 SKILL.md 16.6 KB
  - 📁 sidebar-summarization/
    
    📄 SKILL.md 14.2 KB
  - 📁 suggested-steps/
    
    📄 SKILL.md 15.3 KB
  - 📁 trending-topics/
    
    📄 SKILL.md 16.2 KB
- 📁 development/
  - 📁 automated-testing/
    
    📄 SKILL.md 42.0 KB
  - 📁 business-rules/
    
    📄 SKILL.md 29.6 KB
  - 📁 client-scripts/
    
    📄 SKILL.md 35.3 KB
  - 📁 code-assist/
    
    📄 SKILL.md 19.6 KB
  - 📁 code-review/
    
    📄 SKILL.md 14.3 KB
  - 📁 data-import/
    
    📄 SKILL.md 42.3 KB
  - 📁 debugging-techniques/
    
    📄 SKILL.md 16.9 KB
  - 📁 glide-api-reference/
    
    📄 SKILL.md 28.8 KB
  - 📁 mcp-server/
    
    📄 SKILL.md 17.8 KB
  - 📁 notifications/
    
    📄 SKILL.md 31.3 KB
  - 📁 performance-optimization/
    
    📄 SKILL.md 28.5 KB
  - 📁 scheduled-jobs/
    
    📄 SKILL.md 36.9 KB
  - 📁 script-includes/
    
    📄 SKILL.md 48.0 KB
  - 📁 scripted-rest-apis/
    
    📄 SKILL.md 48.9 KB
  - 📁 test-generation/
    
    📄 SKILL.md 16.7 KB
  - 📁 ui-actions/
    
    📄 SKILL.md 42.5 KB
  - 📁 ui-generation/
    
    📄 SKILL.md 14.0 KB
- 📁 document/
  - 📁 document-extraction/
    
    📄 SKILL.md 17.0 KB
  - 📁 smart-documents/
    
    📄 SKILL.md 19.9 KB
- 📁 ea/
  - 📁 adr-summarization/
    
    📄 SKILL.md 11.4 KB
  - 📁 business-app-insights/
    
    📄 SKILL.md 13.5 KB
- 📁 fsm/
  - 📁 kb-generation/
    
    📄 SKILL.md 14.7 KB
  - 📁 sidebar-summarization/
    
    📄 SKILL.md 12.4 KB
  - 📁 work-order-summarization/
    
    📄 SKILL.md 15.5 KB
- 📁 genai/
  - 📁 agent-miner/
    
    📄 SKILL.md 12.2 KB
  - 📁 ai-lens/
    
    📄 SKILL.md 15.7 KB
  - 📁 ai-search-rag/
    
    📄 SKILL.md 15.8 KB
  - 📁 app-generation/
    
    📄 SKILL.md 16.3 KB
  - 📁 app-summary/
    
    📄 SKILL.md 14.6 KB
  - 📁 build-agent/
    
    📄 SKILL.md 15.8 KB
  - 📁 chat-summarization-va/
    
    📄 SKILL.md 12.3 KB
  - 📁 conversation-evaluator/
    
    📄 SKILL.md 14.1 KB
  - 📁 detect-conversation-type/
    
    📄 SKILL.md 14.2 KB
  - 📁 flow-generation/
    
    📄 SKILL.md 11.8 KB
  - 📁 insights-clustering/
    
    📄 SKILL.md 16.0 KB
  - 📁 now-assist-qa/
    
    📄 SKILL.md 15.7 KB
  - 📁 playbook-generation/
    
    📄 SKILL.md 15.8 KB
  - 📁 playbook-recommendations/
    
    📄 SKILL.md 13.3 KB
  - 📁 process-mining-insights/
    
    📄 SKILL.md 14.3 KB
  - 📁 rpa-bot-generation/
    
    📄 SKILL.md 16.2 KB
  - 📁 skill-kit-custom/
    
    📄 SKILL.md 21.3 KB
  - 📁 spoke-generation/
    
    📄 SKILL.md 15.1 KB
  - 📁 voice-assist/
    
    📄 SKILL.md 16.1 KB
- 📁 grc/
  - 📁 control-objective-management/
    
    📄 SKILL.md 20.4 KB
  - 📁 esg-document-intelligence/
    
    📄 SKILL.md 15.3 KB
  - 📁 issue-action-plan/
    
    📄 SKILL.md 15.9 KB
  - 📁 issue-summarization/
    
    📄 SKILL.md 18.9 KB
  - 📁 issue-validator/
    
    📄 SKILL.md 17.4 KB
  - 📁 regulatory-alert-analysis/
    
    📄 SKILL.md 23.5 KB
  - 📁 risk-assessment-summarization/
    
    📄 SKILL.md 18.3 KB
  - 📁 risk-event-summarization/
    
    📄 SKILL.md 17.2 KB
  - 📁 suggest-remediation-tasks/
    
    📄 SKILL.md 15.4 KB
  - 📁 tprm-issue-summarization/
    
    📄 SKILL.md 17.4 KB
- 📁 hrsd/
  - 📁 case-summarization/
    
    📄 SKILL.md 10.7 KB
  - 📁 case-summarization-approvals/
    
    📄 SKILL.md 12.2 KB
  - 📁 chat-reply-recommendation/
    
    📄 SKILL.md 13.2 KB
  - 📁 email-recommendation/
    
    📄 SKILL.md 13.2 KB
  - 📁 generate-talking-points/
    
    📄 SKILL.md 14.8 KB
  - 📁 health-safety-summarization/
    
    📄 SKILL.md 15.7 KB
  - 📁 interview-relevance/
    
    📄 SKILL.md 14.4 KB
  - 📁 kb-generation/
    
    📄 SKILL.md 15.4 KB
  - 📁 persona-assistant/
    
    📄 SKILL.md 16.8 KB
  - 📁 resume-skill-extraction/
    
    📄 SKILL.md 14.3 KB
  - 📁 sentiment-analysis/
    
    📄 SKILL.md 15.0 KB
  - 📁 sidebar-summarization/
    
    📄 SKILL.md 14.6 KB
- 📁 itom/
  - 📁 alert-analysis/
    
    📄 SKILL.md 13.1 KB
  - 📁 alert-investigation/
    
    📄 SKILL.md 13.9 KB
  - 📁 health-log-analytics/
    
    📄 SKILL.md 15.4 KB
  - 📁 observability-integration/
    
    📄 SKILL.md 15.9 KB
  - 📁 service-mapping/
    
    📄 SKILL.md 15.8 KB
- 📁 itsm/
  - 📁 case-auto-resolve/
    
    📄 SKILL.md 12.1 KB
  - 📁 change-management/
    
    📄 SKILL.md 24.1 KB
  - 📁 change-risk-explanation/
    
    📄 SKILL.md 16.1 KB
  - 📁 chat-reply-recommendation/
    
    📄 SKILL.md 12.8 KB
  - 📁 email-recommendation/
    
    📄 SKILL.md 15.0 KB
  - 📁 incident-activity-summarization/
    
    📄 SKILL.md 14.0 KB
  - 📁 incident-lifecycle/
    
    📄 SKILL.md 8.0 KB
  - 📁 incident-sentiment/
    
    📄 SKILL.md 13.9 KB
  - 📁 incident-summarization/
    
    📄 SKILL.md 15.0 KB
  - 📁 incident-triage/
    
    📄 SKILL.md 7.7 KB
  - 📁 kb-generation/
    
    📄 SKILL.md 17.6 KB
  - 📁 major-incident/
    
    📄 SKILL.md 18.1 KB
  - 📁 major-incident-email/
    
    📄 SKILL.md 15.8 KB
  - 📁 natural-language-queries/
    
    📄 SKILL.md 11.2 KB
  - 📁 predict-assignment/
    
    📄 SKILL.md 11.9 KB
  - 📁 problem-analysis/
    
    📄 SKILL.md 19.7 KB
  - 📁 quick-reference/
    
    📄 SKILL.md 13.5 KB
  - 📁 release-notes-generation/
    
    📄 SKILL.md 15.2 KB
  - 📁 suggested-steps/
    
    📄 SKILL.md 14.3 KB
- 📁 knowledge/
  - 📁 article-generation/
    
    📄 SKILL.md 17.0 KB
  - 📁 content-recommendation/
    
    📄 SKILL.md 13.0 KB
  - 📁 duplicate-detection/
    
    📄 SKILL.md 10.6 KB
  - 📁 gap-analysis/
    
    📄 SKILL.md 13.7 KB
  - 📁 gap-grouping/
    
    📄 SKILL.md 16.8 KB
  - 📁 kb-summarization/
    
    📄 SKILL.md 12.9 KB
  - 📁 knowledge-graph/
    
    📄 SKILL.md 14.1 KB
- 📁 legal/
  - 📁 contract-analysis/
    
    📄 SKILL.md 15.8 KB
  - 📁 contract-metadata-extraction/
    
    📄 SKILL.md 15.2 KB
  - 📁 contract-obligation-extraction/
    
    📄 SKILL.md 18.7 KB
  - 📁 contracts-query-enhancer/
    
    📄 SKILL.md 13.8 KB
  - 📁 legal-matter-summarization/
    
    📄 SKILL.md 15.0 KB
  - 📁 legal-request-triage/
    
    📄 SKILL.md 13.0 KB
- 📁 otsm/
  - 📁 ot-incident-resolution/
    
    📄 SKILL.md 14.9 KB
  - 📁 ot-incident-summarization/
    
    📄 SKILL.md 15.0 KB
- 📁 procurement/
  - 📁 invoice-management/
    
    📄 SKILL.md 11.0 KB
  - 📁 procurement-summarization/
    
    📄 SKILL.md 12.7 KB
  - 📁 purchase-order-summarization/
    
    📄 SKILL.md 13.4 KB
  - 📁 sourcing-summarization/
    
    📄 SKILL.md 15.0 KB
  - 📁 supplier-recommendation/
    
    📄 SKILL.md 16.0 KB
- 📁 psds/
  - 📁 chat-summarization/
    
    📄 SKILL.md 15.4 KB
  - 📁 government-case-summarization/
    
    📄 SKILL.md 15.6 KB
- 📁 reporting/
  - 📁 analytics-generation/
    
    📄 SKILL.md 15.9 KB
  - 📁 executive-dashboard/
    
    📄 SKILL.md 14.3 KB
  - 📁 query-generation/
    
    📄 SKILL.md 16.8 KB
  - 📁 sla-analysis/
    
    📄 SKILL.md 12.0 KB
  - 📁 survey-analysis/
    
    📄 SKILL.md 16.2 KB
  - 📁 trend-analysis/
    
    📄 SKILL.md 17.9 KB
- 📁 sam/
  - 📁 product-compliance/
    
    📄 SKILL.md 14.0 KB
  - 📁 saas-user-resolution/
    
    📄 SKILL.md 13.6 KB
- 📁 secops/
  - 📁 correlation-insights/
    
    📄 SKILL.md 11.0 KB
  - 📁 incident-summarization/
    
    📄 SKILL.md 13.5 KB
  - 📁 metrics-analysis/
    
    📄 SKILL.md 14.1 KB
  - 📁 post-incident-analysis/
    
    📄 SKILL.md 14.5 KB
  - 📁 security-recommended-actions/
    
    📄 SKILL.md 18.0 KB
  - 📁 shift-handover/
    
    📄 SKILL.md 12.4 KB
  - 📁 vulnerability-deduplication/
    
    📄 SKILL.md 14.7 KB
- 📁 security/
  - 📁 acl-management/
    
    📄 SKILL.md 19.7 KB
  - 📁 audit-compliance/
    
    📄 SKILL.md 18.8 KB
  - 📁 data-classification/
    
    📄 SKILL.md 27.9 KB
  - 📁 incident-response/
    
    📄 SKILL.md 8.5 KB
- 📁 spm/
  - 📁 acceptance-criteria/
    
    📄 SKILL.md 16.5 KB
  - 📁 agile-story-generation/
    
    📄 SKILL.md 12.1 KB
  - 📁 cwm-doc-generation/
    
    📄 SKILL.md 13.4 KB
  - 📁 cwm-tasks-generation/
    
    📄 SKILL.md 15.3 KB
  - 📁 feedback-summarization/
    
    📄 SKILL.md 17.7 KB
  - 📁 planning-summarization/
    
    📄 SKILL.md 16.7 KB
  - 📁 project-insights/
    
    📄 SKILL.md 15.6 KB
📁 src/
- 📄 cli.js 8.1 KB
- 📄 index.js 1.1 KB
- 📄 loader.js 4.3 KB
- 📄 registry.js 5.8 KB
- 📄 validator.js 8.4 KB
📁 templates/
- 📄 skill-template.md 3.0 KB
📄 .gitignore 225 B
📄 LICENSE 1.1 KB
📄 package-lock.json 193.9 KB
📄 package.json 1.6 KB
📄 README.md 20.5 KB
📄 SKILL.md 5.2 KB

SKILL.md

---
name: happy-servicenow-skills
version: 1.0.0
author: Happy Technologies LLC
description: Platform-agnostic AI skills library for ServiceNow - 47 comprehensive skills for ITSM, CMDB, Catalog, Security, Reporting, and Development
tags:
  - servicenow
  - itsm
  - itil
  - cmdb
  - incident-management
  - change-management
  - development
  - enterprise
---

# Happy ServiceNow AI Skills

A comprehensive library of platform-agnostic AI skills for ServiceNow development and administration. Works with Claude Code, Claude Desktop, ChatGPT, Cursor, and any agentic AI system.

## When to use this skill

Use these skills when you need to:
- "help me triage ServiceNow incidents"
- "create a change request in ServiceNow"
- "write a business rule for incident assignment"
- "set up a catalog item with approval workflow"
- "query CMDB relationships"
- "debug a client script"
- "manage update sets and deployments"

## Available Skill Categories

### ITSM (7 skills)
- **incident-triage** - Automated incident classification and prioritization
- **incident-lifecycle** - End-to-end incident management workflow
- **major-incident** - P1/Major incident coordination
- **problem-analysis** - Root cause analysis and known error management
- **change-management** - RFC creation, CAB, implementation, PIR
- **natural-language-queries** - Plain English ServiceNow searches
- **quick-reference** - Common operations cheat sheet

### Development (12 skills)
- **business-rules** - Server-side automation scripts
- **client-scripts** - Form manipulation and validation
- **script-includes** - Reusable server-side libraries
- **glide-api-reference** - GlideRecord, GlideAggregate, GlideDateTime
- **debugging-techniques** - Script debugger, logging, troubleshooting
- **notifications** - Email notifications, events, templates
- **ui-actions** - Buttons, context menus, client/server actions
- **scheduled-jobs** - Automated recurring tasks
- **data-import** - Import sets and transform maps
- **scripted-rest-apis** - Custom REST endpoints
- **automated-testing** - ATF and script testing
- **performance-optimization** - Script optimization techniques

### Administration (12 skills)
- **update-set-management** - Configuration tracking and deployment
- **deployment-workflow** - Instance-to-instance migration
- **batch-operations** - Bulk record operations
- **script-execution** - Background script patterns
- **script-sync** - Local development workflow
- **user-provisioning** - User lifecycle management
- **workflow-creation** - Programmatic workflow building
- **schema-discovery** - Table and field exploration
- **instance-management** - Multi-instance operations
- **application-scope** - Scoped app development
- **configuration-validation** - Catalog item validation
- **generic-crud-operations** - Universal table operations

### Service Catalog (5 skills)
- **request-fulfillment** - End-to-end request processing
- **item-creation** - Catalog item setup
- **approval-workflows** - Approval configuration
- **variable-management** - Form variables and options
- **ui-policies** - Dynamic form behavior

### CMDB (4 skills)
- **ci-discovery** - Configuration item management
- **relationship-mapping** - CI relationships and dependencies
- **impact-analysis** - Service impact assessment
- **data-quality** - CMDB health and validation

### Security (4 skills)
- **incident-response** - Security incident handling
- **acl-management** - Access control configuration
- **audit-compliance** - Compliance monitoring
- **data-classification** - Data sensitivity management

### Reporting (3 skills)
- **sla-analysis** - SLA performance metrics
- **executive-dashboard** - KPI dashboards
- **trend-analysis** - Historical trend reporting

## Installation

```bash
# Install all skills
npx skills add Happy-Technologies-LLC/happy-servicenow-skills --all

# Install specific category
npx skills add Happy-Technologies-LLC/happy-servicenow-skills -s "itsm/*"

# Install single skill
npx skills add Happy-Technologies-LLC/happy-servicenow-skills -s "development/business-rules"
```

## Usage with npm

```bash
# Install globally
npm install -g happy-servicenow-skills

# Search skills
npx sn-skills search "incident"

# Load skill content
npx sn-skills load itsm/incident-triage

# Validate skills
npx sn-skills validate
```

## Skill Format

Each skill includes:
- **Overview** - What the skill does and when to use it
- **Prerequisites** - Required roles and knowledge
- **Procedure** - Step-by-step instructions with MCP tool examples
- **Best Practices** - ITIL-aligned recommendations
- **Troubleshooting** - Common issues and solutions
- **Related Skills** - Cross-references to related content

## MCP Tool Coverage

These skills provide full parity with the ServiceNow MCP Server tools:
- Query and CRUD operations (SN-Query-Table, SN-Create-Record, etc.)
- Update set management (SN-Set-Update-Set, SN-Clone-Update-Set)
- Script execution (SN-Execute-Background-Script)
- Natural language interface (SN-NL-Search, SN-NL-Query-Builder)
- Batch operations (SN-Batch-Create, SN-Batch-Update)
- Workflow creation (SN-Create-Workflow, SN-Create-Activity)
- And 35+ more tools

## Contributing

See [CREATING_SKILLS.md](docs/CREATING_SKILLS.md) for contribution guidelines.

## License

MIT - Happy Technologies LLC

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happy-servicenow-skills

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SKILL.md

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